Projects

I’ve worked with teams to simplify complex information and bring consistency to user experiences. The projects below highlight a few examples.

Content Strategy Microcopy Information Experience Standardization

Establish clear, consistent communication standards across products to unify the information experience.

UI Content System Guide
In-Product Help Guide
IPC Guidelines
Usability Scale UX Research Support Center Customer Experience

Usability research focused on improving search, navigation, and content within the Support Center.

System Usability Scale
Help Center Redesign
Signer Experience Study
Content Design copywriting Technical Writing Information Experience

An evaluation of the OwlCam retail experience focused on improving the unboxing and setup experience.

Installation Guide
Support Guide
Quickstart Guide V2
Inbox /Retail box materials
User Guide V1
Quickstart Guide V3
Support Enablement Training Design Process Design Content Strategy

A scalable training program that enabled support teams to troubleshoot efficiently and maintain consistent customer experiences.

Launch Training Materials
Troubleshooting Guide