Projects

I’ve worked with teams to simplify complex information and bring consistency to user experiences. The projects below highlight a few examples.

A digital illustration of a content management system guide with a computer monitor displaying checklists, surrounded by documents and icons related to content design, with a purple cloud-themed background.
Content Strategy Microcopy Information Experience Standardization

Establish clear, consistent communication standards across products to unify the information experience.

UI Content System Guide
In-Product Help Guide
IPC Guidelines
An illustration of UX research tools, including a clipboard with charts, a magnifying glass, graphs on a laptop, checklists, and a target with an arrow, set against a pink background with clouds, promoting help center redesign.
Usability Scale UX Research Support Center Customer Experience

Usability research focused on improving search, navigation, and content within the Support Center.

System Usability Scale
Help Center Redesign
Signer Experience Study
Unboxing of Owlcam product with packaging boxes, instruction manuals, and accessories displayed on a green background, emphasizing product experience and packaging design.
Content Design copywriting Technical Writing Information Experience

An evaluation of the OwlCam retail experience focused on improving the unboxing and setup experience.

Installation Guide
Support Guide
Quickstart Guide V2
Inbox /Retail box materials
User Guide V1
Quickstart Guide V3
Illustration of GoPro HERO 5 cameras, training materials, and digital screens with surfing videos, representing GoPro HERO 5 training on a blue background.
Support Enablement Training Design Process Design Content Strategy

A scalable training program that enabled support teams to troubleshoot efficiently and maintain consistent customer experiences.

Launch Training Materials
Troubleshooting Guide